Troubleshooting Guide for Website Issues (Part 1)

Websites serve as the cornerstone of online presence for businesses, organisations, and individuals alike. However, maintaining a website comes with its own set of challenges, ranging from performance issues to security vulnerabilities. In this comprehensive troubleshooting guide, we’ll address many common website problems and provide practical solutions to resolve them effectively.

Slow Website Loading

Problem: Your website is loading slowly, which can lead to a poor user experience and potentially affect search engine rankings.


  • Optimise Images: Compress images to reduce file size without compromising quality.
  • Minify CSS and JavaScript: Remove unnecessary characters and whitespace to reduce file size.
  • Enable Browser Caching: Use caching mechanisms to store frequently accessed resources locally.
  • Use Content Delivery Network (CDN): Distribute website content across multiple servers globally to reduce latency.
  • Upgrade Hosting Plan: Consider switching to a faster hosting provider or upgrading your current plan to accommodate increased traffic and resource demands.

Error Message on Website

Problem: Your website displays an error message, indicating a technical issue that needs immediate attention.


  • Check Error Logs: Review server logs for error messages or warnings that can provide insights into the root cause of the issue.
  • Inspect Code: Examine website code for syntax errors, deprecated functions, or compatibility issues with server configurations.
  • Test Third-Party Plugins/Themes: Disable plugins or switch to a default theme to isolate potential conflicts causing the error.
  • Consult Documentation: For troubleshooting guidelines specific to your environment, refer to the documentation provided by your web hosting provider or platform.

Intermittent Website Inaccessibility

Problem: Your website experiences intermittent downtime or becomes inaccessible, disrupting user access and business operations.


  • Monitor Uptime: Use website monitoring tools to track uptime and receive alerts for downtime incidents.
  • Investigate Server Status: Check server status and network connectivity to identify any underlying infrastructure issues.
  • Review Hosting Configuration: Ensure that hosting configurations, such as server resources and security settings, are optimised for stability and reliability.
  • Implement Redundancy: Set up redundant systems or failover mechanisms to minimise downtime and ensure continuous availability.

Website Hacked or Compromised

Problem: Your website has been hacked or compromised, leading to unauthorised access, malware infections, or defacement.


  • Isolate Infected Files: Quarantine infected files and directories to prevent the further spread of malware.
  • Restore from Backup: Roll back to a clean backup version of your website to remove malicious code and restore functionality.
  • Update Security Measures: Strengthen website security by implementing security plugins, regularly updating software, and enforcing strong passwords.
  • Scan for Vulnerabilities: Conduct security audits and vulnerability scans to identify and patch weaknesses in website infrastructure.

Poor SEO Performance

Problem: Your website is not ranking well on search engines, limiting visibility and organic traffic.


  • Keyword Optimisation: Research relevant keywords and incorporate them strategically into website content, meta tags, and URLs.
  • Improve Page Speed: Address performance issues like slow loading times and mobile responsiveness to enhance user experience and search engine rankings.
  • Quality Content Creation: Create valuable, informative content that aligns with user intent and addresses common search queries within your niche.
  • Backlink Building: Acquire high-quality backlinks from reputable websites to boost domain authority and improve search engine visibility.

Broken Design/Layout

Problem: Your website’s design or layout appears broken or distorted, affecting user experience and brand credibility.


  • Validate HTML/CSS: Use online validators or browser developer tools to identify and fix code errors affecting website layout.
  • Test Cross-Browser Compatibility: Ensure website design renders correctly across various web browsers and devices, including desktops, tablets, and smartphones.
  • Update Themes/Plugins: Keep themes and plugins up to date to address compatibility issues with the latest web standards and browser updates.
  • Responsive Design: Implement responsive design principles to adapt website layout dynamically based on screen size and device orientation.

Images/Media Not Loading Correctly

Problem: Images or media files on your website fail to load or display correctly, detracting from the overall user experience.


  • Check File Paths: Verify file paths and permissions to ensure images and media files are accessible from the correct directories.
  • Optimise File Formats: Use appropriate image formats (e.g., JPEG, PNG, GIF) and optimise file sizes to balance image quality with loading speed.
  • Troubleshoot CDN Issues: If using a CDN, inspect configurations and cache settings to ensure proper media content delivery.
  • Test Alternative Hosting: Host images and media files on dedicated platforms or services optimised for content delivery and performance.

Contact Hosting24 for Details

Maintaining a functional and user-friendly website requires ongoing vigilance, proactive troubleshooting, and continuous optimisation efforts. By addressing common website issues promptly and implementing best practices for performance, security, and user experience, you can ensure that your website remains accessible, reliable, and engaging for visitors. Remember to stay informed about emerging technologies, trends, and security threats to adapt and evolve your website accordingly, keeping it resilient and competitive in the ever-changing digital landscape.

Contact us today for assistance with website troubleshooting. Alternatively, please continue browsing our website for details on our offers.

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