FAQ

What is domain pointing?

In order for your website visitors to see your website when come to your domain, you will need to ensure that your domain and website are linked. You are able accomplish this by pointing your domain name to your website.

What is domain parking?

This refers to the process of booking a domain in advance. Usually, when setting up or building a website you would want to register a domain. Thereafter, you would point the domain you have registered to a website so the website will appear when users visit your domain.

What is shared web hosting?

Shared hosting allows a number of websites to use a single server. Normally, you will have no clue what websites you are sharing a server with. Each client will have a limited amount of sever space they are able to use, but this is defined by your hosting package.

How will I know how many people have visited my website?

Knowing how many users are visiting your website daily assists you to evaluate your content and allows you to calculate the revenue your website is generating through leads and sales. While you are able to use a tool in your cPanel interface, setting up a Google Analytics account will give you more access to detailed data about your website visitors.

What is SSL security?

SSL, which stands for Secure Sockets Layer, is a security technology for determining the encrypted link between the client and the website. This allows for sensitive information to be transferred securely. SSL secures thousands of people, specifically during online purchases or when submitting confidential information.

What are the advantages of shared hosting?
  1. Shared hosting normally comes with a built-in cPanel, making it simple to manage your website.
  2. This is an affordable hosting option.
  3. Most hosting companies have a variety of hosting packages available, so you are able to hosting package at any time.
  4. You are not required to do any technical maintenance on your end to the server, this is usually included in hosting packages.
What happens if my bandwidth runs out?

Your hosting company will monitor your bandwidth usage. When your bandwidth usage is almost near the allocated cap, you will be informed and an upgrade will be recommended. It is important for your hosting company to make sure and check before your website goes down due to this issue.

What is a dedicated server?

A dedicated server is a single computer which is used to serve the needs of one network. It is the rental and exclusive use of a computer which is dedicated to attend to the needs of that specific business.

Spoiler title

Yes, Hosting 24 encompasses an improved user interface that is comprehensively integrated with CPanel. Hosting 24 provides assistance towards new domain registrations, domain transfers, SSL (Secure Sockets Layer) certificates – for that extra layer of protection, as well as a few other hosting features such as multiple email accounts, variable server disk space, sequential databases etc.

 

All Hosting 24s hosting accounts employs CPanel which is the industry’s leading control panel and offers an abundant online environment where one can manage their web hosting. From email account creation, website maintenance, 3rd party software installations (such as WordPress and Drupal), Hosting 24 can do it all.

Can software be added to an account?

Yes. Users have full control over all facets of their account, including installing software. Software that is installed that isn’t included as part of the hosting plan, will encompass the clients own functionality and as a result may not be directly supported by our technical support staff.

 

However, we do offer support for Perl, PHP, MySQL, WordPress, and a few other programming languages.

 

Lastly, Hosting 24 is constantly developing new and innovative software applications that can be installed automatically via the control panel at any moment in time.

  • What is Perl?
    Practical Extraction and Report Language), or Perl, is a software encoding and programming language designed for processing scripts. Due to its strong script processing abilities, Perl has evolved into one of the most commonly used languages for transcribing CGI scripts. Perl is an explanatory language, which makes building and testing simple programs easier.
  • What is PHP?PHP (Hypertext Pre-processor), is an HTML embedded scripting language, that lets users create dynamic and process driven webpages by running on the server-side. By running on the server on which the sites web content is hosted, it allows the clients-side (end-user) to use less resources and processing power via their web browsers.It is an open source and cross-platform scripting language and this, among many other reasons, is the reason that PHP is such a popular and wide-spread web development language. PHP-enabled webpages are used in the same way as a regular HTML page, in fact they are almost always used in conjunction with one another.

     

    Users of PHP can create and edit content in almost the exactly the same way one would typically create regular HTML pages except for the face that the PHP script will always run on the server itself and hence cannot be viewed through a web browser such as HTML can.

  • What is MySQLMySQL, MS (Microsoft) SQL Server and MS Access are database systems. Databases are used for collecting and arranging data for ease and speed of searches and retrievals.MySQL is an open-source database management system that allows for sequential databases with multiple data manipulation facets. MySQL is the most popular form of database system as it is free to use and is the data-backbone of many 3rd party software frameworks. From WordPress to Open Cart, its usages are widespread and dominant in the database world.

     

    Databases are also used to house and access data to front a wide variety of sites. When using any of the mentioned database systems, it is very important to note the type of hosting package that will support the specific databases.

     

    For example, Windows Server/IIS run websites (usually built in .asp, VB, .aspx or similar) will always make use of a MSSQL database, which is a database management system made by Microsoft.

    Linux/CentosOS hosted websites (usually developed in .PHP, HTML, C# or similar) will make use of a MySQL database and phpMyAdmin.

What is the distinction between name-based and IP-based hosting?

Name-based hosting refers to when hosting sites mutually use a single IP address, with site traffic directed by the server to the appropriate hosting account by scrutinising ‘host headers’.

IP-based hosting accounts come with a distinctive IP address that is not shared with anyone else. At any given time, for an extra R29 per month, one can convert a name-based account to an IP based account.

The benefits of IP based hosting are, to name a few:

  • Buying your own SSL certificate and making use of your own domain name for SSL access. (HTTPS secure)
  • Unidentified FTP (file sharing) for visitors, this will not be possible under name-based hosting.
  • Running of scripts or software that necessitates a distinctive and unshared IP address. E.g. CCTV camera access, L2TP tunnel protocols for remote router/bridge access etc.
How do I change my account from a name-based account to an IP-based account?

If your account is part of a name-based plan and you would like it to be on an IP-based plan, users can do so by signing into their control panel at cpanel.hosting24.com or cpanel.yourwebsite.co.za and ordering a static IP address add-on under the hosting services.

 

The fee for doing this is only R29 monthly. Alternatively, register for 1 of our many Business, Cloud, Reseller, or Dedicated Server packages and get 1 static IP address absolutely free. This service will be billed during the same period as the hosting service that it applies to.

Is the monitoring of my disk space and bandwidth usage possible?

If users require additional bandwidth for their accounts, they will need to upgrade to a larger plan. Users can upgrade to a larger plan directly through their control panel/CPanel.

Cost may vary depending on the selected plan. Clients can also log into their control panel at any given moment to view their current bandwidth usage statistics and a whole lot more!

What is the cost of additional bandwidth?

Yes. Users can monitor disk space and bandwidth usage from within their CPanel control panel which allows an in-depth view towards data usage, overall disk space, bandwidth an even web traffic.

Will the upgrading of an account be possible if necessary?

Yes. Users will be able to upgrade their accounts at any time without the risk of losing anything. Users will pay only the difference between their existing account and a new account. There will be no extra charges during the upgrade process.

How are files transferred to a website?

Files need to be transferred to the Web server by means of File Transport Protocol (FTP) or your account’s Web-based File Manager. If users need FTP, SSH, mail, or other Internet software, check out the ZDNet Software Library. ZDNet Software Library is a web-based resource designed to feature the latest Internet applications with ratings and user reviews to assist in deciding which application will be best suited for a users’ specific needs.

 

A FTP tutorial is also provided for beginner users who might not be well-acquainted with FTP. We also offer a Web-based File Manager to make it even simpler for users to upload your files.

Will I have unlimited access to update and make changes to my pages?

Users have completely unlimited access via FTP and the Web-based File Manager at ANY time. As such, users are able to create and maintain their Web pages on their own PCs and upload files to their website at their will.*

How long does it take to set up a new account?

This depends on the package that is selected. Domain registrations for .co.za domain names are usually completed with a 12 hour time frame, whereas, a .com based domain can take 2-5 working days to be fully registered at the Registrar.

 

Servers, dedicated or cloud, are usually setup up within 24-48 hours depending on the Operating System too be installed, CPanel software etc.

Which server is best for hosting?

When deciding on whether to go for Linux or Microsoft hosting, users are required to identify what their website will need supported. If they need to support Microsoft products such as ASP.net, ASP, MS Access, or Microsoft SQL Server, then Windows hosting would be the better option.

 

Linux, on the other hand, is generally more popular due to its affordability, stability and abundance of features. Linux supports PHP, Perl, MySQL, PostgreSQL and CGI Scripts.

 

Both Linux and Windows servers, however, are stable, reliable and secure. However, more viruses are aimed at attacking Windows servers over Linux servers. For hosting on a Windows Server, users must ensure that their Windows servers are regularly upgraded with the latest fixes, patches and antivirus software available.

How can I see if a domain name has been taken or not?
There are multiple ways to check this, but here are a few:

  • Register your site on the Hosting 24 web page, this will indicate if the entered domain name has already been registered or not.
  • Contact the Client Services department and speak to consultant.
  • Email the Client Services department and ask for assistance with the registration.
  • Visit .co.za OR whois.com and look for the WhoIs option.

Once the domain has been registered/transferred and all outstanding payments have been made, registrants will have access to their web space, administration panels, and email facilities.

How is an existing domain transferred to a new hosting provider?

If a domain has been already been registered via host X and you wish to move the domain and its content too host Y, the process is almost the same as to that of the freshly registered domain.

Upon the signing up of the domain with Hosting 24 (by choosing one of our packages) – users will be presented with 2 options.
Option 1 – Register New Domain OR Option 2 – Transfer Existing Domain.

 

When option 2 is selected, Hosting 24 will request the transfer of the specified domain from the current hosting provider. This is done by generating a domain transfer request email which, in turn, will email the Registrant/Owner of the domain requesting a Domain Transfer Request too your new host. The email address that this is sent too is specified when originally registering the domain name (you can find this email address via using FAQs answer for question 12).

 

After the client has confirmed the domain to transfer, the transfer process will commence and progress further once the Transfer Request has been Accepted by the Registrant.

 

If all is well with your previous Hosting Provider, such as no outstanding/renewal fees or legal ties too contractual agreements etc., the transfer process can take between 2 days for a .co.za domain and 10 days for a .com domain name.

 

However, if you don’t want to carry out the transfer of the domain and would like to host your email accounts or web content with us without the hassle of transferring this is possible too. By pointing your websites A records to our dedicated server, where you will be provided with CPanel access and control on a user-specified hosting package.

 

Users will be given access to our FTP server & cPanel server so that they can publish their website & create their mail boxes (and databases if any) on our servers once they have signed up.

 

Hosting 24 can also setup a test URL (host header) so that users can test the domain on our servers.
Our support team and/or developers will assist with any difficulties or issues users may encounter whilst uploading your website & databases.

What is POP & IMAP?

Both POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) allow users access to their email from a remote server; however, that is where most similarities end.

 

POP simply downloads email to your computer, and usually (but not always) deletes the email from the remote server.
IMAPallows users to store their email on remote servers. This two-way protocol also allows the user to synchronise their email among multiple devices, which is extremely important today, when most people have at least two devices – a laptop and a smartphone.

What is the difference between a POP and an IMAP email account?

IMAP and POPare the technologies that enable users to download email messages directly to their computer or device and allow access to these emails via an email program such as MS Outlook, Mozilla Thunderbird or Mail for Mac.

 

The chief advantage of email programs is that the popular ones offer users more features than just looking at emails on the internet.

 

The biggest difference between IMAP and POP is that IMAP always synchronises with the BT mail server, so that any changes made to the email program will also appear in the webmail Inbox. So if users are frequently going to use webmail and an email client, we’d recommend employing IMAP.

 

With POP, email client accounts and mail servers are not synchronised. Meaning that any changes made to email account in the email program used will NOT be transferred to your webmail Inbox.

So, if IMAP is used and mark a mail as “read”, it also gets marked as read in the webmail Inbox. This won’t occur with POP, for, in this instance, emails are downloaded to the device and any alterations made on the device will not be reproduced on the BT mail server.
All email settings including incoming/outgoing servers and ports to be used, even a few client autoConfig files for Mac, Outlook etc., can also be found in CPanel under the Email Accounts, Setup Mail Client option. It’s that simple.